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Terms of Business for the Zoyya gift voucher

Article 1. General provisions

These Terms govern the purchase and use of the Zoyya gift voucher, including its delivery, redemption and use with participating Zoyya partners.

The Zoyya gift voucher is issued by Funestra d.o.o., Mladena Fiolića 12i, Zagreb, OIB: 87939378078 (hereinafter: Funestra), e-mail: poklon-bon@zoyya.com, phone: +385 91 309 1111, which operates the Zoyya platform and the Zoyya network.

Matters not specifically governed by these Terms are subject to the applicable Zoyya Platform Terms of Use and the laws of the Republic of Croatia.

If these Terms and the Zoyya Platform Terms of Use differ on matters relating to the Zoyya gift voucher, these Terms apply.

Article 2. Definitions

In these Terms, the following terms have the following meanings:

Zoyya gift voucher – a digital gift voucher of a specific monetary amount issued by Funestra, which can be used with participating Zoyya partners in accordance with these Terms.

Buyer – a natural or legal person who purchases a Zoyya gift voucher.

Recipient – a person to whom the Buyer gives a Zoyya gift voucher as a gift.

Voucher User – a person who uses a Zoyya gift voucher, regardless of whether they purchased it for themselves or received it as a gift.

Consumer – any natural person who enters into a legal transaction or acts on the market for purposes outside their trade, business, craft or profession.

Zoyya network – the network of Zoyya partners with which Funestra has agreed on the acceptance of the Zoyya gift voucher, and their participating locations at which the Zoyya gift voucher can be used.

Zoyya partner – a business entity included in the Zoyya network.

Participating location – a location of a Zoyya partner at which the Zoyya gift voucher can be used.

Available balance – the part of the value of the Zoyya gift voucher that has not yet been used.

Article 3. What is the Zoyya gift voucher?

The Zoyya gift voucher is a multi-purpose electronic voucher of a specific monetary value that can be used with partners included in the Zoyya network.

The voucher is not tied to a specific partner. It can be used with different Zoyya partners and at different locations, in accordance with these Terms.

The Zoyya gift voucher differs from gift vouchers that individual partners offer for their own businesses. Such vouchers are issued by the individual partner and are subject to that partner's rules of use.

The Zoyya gift voucher cannot be exchanged for cash, nor can payment of its available balance in money be requested.

Funestra is the issuer of the Zoyya gift voucher and the Buyer's contracting party with regard to the purchase and use of the Zoyya gift voucher. Funestra is not the provider of the services that the User pays for with the Zoyya gift voucher, unless expressly stated otherwise for a particular service.

Article 4. How to buy a Zoyya gift voucher

The Zoyya gift voucher is purchased via the Zoyya platform.

Before completing the purchase, the Buyer will be clearly shown:

Before payment, the Buyer can review the details entered and correct them if necessary.

The contract for the purchase of the Zoyya gift voucher is concluded when, after successful payment, the Buyer receives a purchase confirmation. After the purchase, a confirmation containing the details of the purchased Zoyya gift voucher is sent to the Buyer electronically.

Article 5. Delivery and redemption of the gift

The Zoyya gift voucher is delivered electronically in the manner the Buyer selects during the purchase. The Buyer is responsible for the accuracy of the details they enter for delivery of the gift.

The Recipient redeems the gift voucher via a link or another method that Zoyya provides to them.

The User is responsible for safeguarding the link, code or other details that enable access to and use of the Zoyya gift voucher. If the User suspects that the voucher has been used without authorisation, they must notify Funestra without delay. Funestra is not liable for the use of the voucher by an unauthorised person unless such use results from an act or omission of Funestra. If unauthorised use is reported, Funestra reserves the right to temporarily suspend further use of any unused funds.

The Zoyya gift voucher is intended for personal use and gifting and may be freely transferred to another person. The voucher may not be resold without Funestra's prior approval, used without authorisation in promotional or other commercial activities, or used in a manner that constitutes misuse of the Zoyya platform or the gift voucher system.

The restrictions in the previous paragraph do not apply to the purchase and gifting of Zoyya gift vouchers by legal persons to their employees, clients or business partners.

The Recipient's contact details are used for the delivery and management of the Zoyya gift voucher.

Article 6. Value and validity period

The value of the Zoyya gift voucher is expressed in euros and is shown to the Buyer before the purchase is completed.

The Zoyya gift voucher is valid in accordance with the commercial terms in effect at the time of purchase. The standard validity period of the Zoyya gift voucher is 6 months from the date of purchase, unless a different validity period is expressly stated for a particular voucher before the purchase is completed.

The validity period of the Zoyya gift voucher is clearly shown to the Buyer before the purchase and is stated with the Zoyya gift voucher.

If, while the voucher is valid, a service is booked via the Zoyya platform for an appointment after the voucher's expiry, that booking may be fulfilled even after the voucher has expired, provided that the corresponding voucher value was reserved in time and the other booking conditions are met.

After the validity period expires, the Zoyya gift voucher can no longer be used.

Article 7. Where the Zoyya gift voucher is valid

The Zoyya gift voucher can be used with partners and at locations included in the Zoyya network at the time of its use. An up-to-date list of the places where the voucher can be used is available on Zoyya in the “See where it's valid” section.

Partners, locations, services, prices and available appointments may change over time. Funestra does not guarantee the permanent inclusion of any particular Zoyya partner or location in the Zoyya network, nor the availability of any particular service, partner, location or appointment.

Article 8. How the Zoyya gift voucher is used

The Zoyya gift voucher can be used once or on several occasions, as long as the voucher has an available balance and remains valid.

The voucher can be used with different partners and at different locations included in the Zoyya network at the time of use.

If the value of the service is lower than the available balance of the voucher, the amount used is deducted from the voucher's value and the remainder stays available for future use. If the price of the selected service is higher than the available balance of the voucher, the difference is paid using another available payment method.

When a service is booked, the corresponding part of the voucher's available balance may be temporarily reserved to secure payment for the selected service. A temporary reservation of value is not considered final use of the voucher. Final use of the Zoyya gift voucher is recorded after the booked service has been provided or when, in accordance with the Partner's cancellation rules that were communicated in advance and validly agreed, a right arises to charge a fee for late cancellation or for the User's no-show.

The Zoyya partner must make the booking cancellation terms available before the booking is confirmed, including any fee for late cancellation or no-show. The voucher is charged only for a fee that has been validly agreed and is permitted under applicable law, up to a maximum of the value of the booked service. If the User cancels the booked appointment within the cancellation period that applies to that booking under the Zoyya partner's rules, the amount reserved with the Zoyya gift voucher is returned to the voucher's available balance. If the User cancels the appointment late or does not show up for it, a late cancellation or no-show fee may be charged against the voucher's available balance. Any difference is made available on the voucher again, subject to the rules on its validity. On each use, Zoyya checks whether the voucher is valid and what its available balance is.

Funestra may refuse, temporarily restrict or disable the purchase or use of the Zoyya gift voucher in the event of suspected fraud or misuse, and where this is necessary to comply with applicable law or a request from a competent authority.

Article 9. Checking the gift voucher balance

After each use of the Zoyya gift voucher, its available balance is reduced by the amount used. The User can check the remaining balance and the status of their gift voucher on the Zoyya platform.

Article 10. Zoyya partner services

The service the User selects is provided by the Zoyya partner with which the service was booked or used.

By purchasing a Zoyya gift voucher, the Buyer enters into a contract with Funestra for the purchase of the Zoyya gift voucher. When the User books a service from a Zoyya partner, the contract for the provision of that service is concluded between the User and the relevant Zoyya partner. Funestra is neither the provider of that service nor a party to its provision.

The Zoyya gift voucher is a means by which, under the conditions set out in these Terms, all or part of the price of a Zoyya partner's service can be paid. The Zoyya partner is responsible for the provision and quality of its service. Complaints relating to the service itself, its quality or its performance are to be submitted to the Zoyya partner that provided the service.

Funestra manages the Zoyya gift voucher, including its validity, available balance and usage records. Complaints relating to the issue, purchase, delivery, balance, validity or technical use of the Zoyya gift voucher are to be submitted to Funestra in accordance with Article 12 of these Terms.

The prices and terms of each service are set by the Partner, and up-to-date information is shown on Zoyya.

Article 11. Right of withdrawal

Funestra fulfils its contractual obligation to issue and deliver the Zoyya gift voucher by duly delivering a valid voucher electronically to the Buyer or the Recipient.

By a separate, express affirmative action, the Buyer confirms that they request immediate performance of Funestra's contractual obligations and that the Zoyya gift voucher be made available for use before the statutory period for withdrawal from the contract expires, and that they have been informed in advance of the legal consequences of such a request, including the possible loss of the right of withdrawal once the contract has been performed, where the relevant conditions are met. A Buyer who is a consumer may withdraw from the contract within 14 days of the date of its conclusion, provided that the Zoyya gift voucher has not been used in part or in full. For the purposes of this Article, use of the Zoyya gift voucher means an actual charge against its value for a service provided by a Partner or for a validly charged fee for cancelling a booking or for not showing up for an appointment. If the Zoyya gift voucher has been used in part or in full by the Buyer or the Recipient, Funestra does not allow voluntary withdrawal from the contract or a refund of the used value of the voucher, except where a right to a refund arises from these Terms or from mandatory law.

The Buyer exercises the right of withdrawal by sending Funestra an unequivocal statement by e-mail to poklon-bon@zoyya.com, by post to Funestra's registered office address with proof of timely dispatch, or by using the “Withdraw from contract” function available on the Zoyya platform. The Buyer may use the prescribed withdrawal form, but its use is not mandatory. To exercise the right in time, it is sufficient for the Buyer to submit or send the withdrawal statement before the prescribed period expires. Via the Zoyya platform, Funestra enables the withdrawal statement to be submitted electronically using an easily accessible and clearly labelled “Withdraw from contract” function, which allows it to be submitted with the “Confirm withdrawal” action. After the statement has been submitted, Funestra will send the Buyer, without delay, an acknowledgement of its receipt by e-mail, containing the statement and the date and time of its submission. After a valid withdrawal from the contract, Funestra will disable further use of the voucher concerned and, where applicable, make the necessary adjustments to the reserved and available balance. If the voucher has been transferred to another person, the Buyer's withdrawal from the contract also has the corresponding effect on any further use of that voucher. In the event of a valid withdrawal from the contract, Funestra will make the refund without undue delay, and no later than 14 days from the date of receipt of the withdrawal statement, using the same means of payment the Buyer used for the purchase, unless the Buyer has expressly agreed to another method of refund that does not incur any additional costs for them.

The provisions of this Article do not limit the Buyer's rights arising from mandatory consumer protection law. The right of withdrawal under this Article does not apply to a Buyer who is not a consumer, unless expressly agreed otherwise for a particular purchase.

Article 12. Complaints

The Buyer and the Voucher User may submit a written complaint regarding the purchase or use of the Zoyya gift voucher to poklon-bon@zoyya.com or by post to Funestra's address stated in Article 1.

Funestra will acknowledge receipt of the complaint in writing without delay and respond to it within 15 days of its receipt.

Article 13. Personal data protection

Funestra processes the personal data of the Buyer, the Recipient and the Voucher User in accordance with applicable law and the Zoyya Privacy Policy. The Recipient's details entered by the Buyer are used for the delivery and management of the gift.

More information on the processing of personal data is available in the Zoyya Privacy Policy.

Article 14. Changes to the Terms

Funestra reserves the right to amend these Terms. The current version of the Terms is always available on Zoyya, together with the date from which it applies.

The Zoyya gift voucher is subject to the Terms in effect at the time of purchase, unless an amendment is made to comply with applicable law, or the amendments are more favourable to the Buyer or the User and do not prejudice rights already acquired.

Article 15. Governing law

These Terms and the contract for the purchase of the Zoyya gift voucher are governed by the law of the Republic of Croatia, without prejudice to the application of mandatory rules protecting consumer rights.

Funestra and the Buyer will endeavour to resolve amicably any disputes arising from the purchase or use of the Zoyya gift voucher. If a dispute cannot be resolved amicably, it will be settled by the court with subject-matter and territorial jurisdiction in accordance with applicable law.

These Terms do not limit the Buyer's statutory rights to judicial protection or the possibility of using available out-of-court consumer dispute resolution mechanisms.

These Terms apply from 29 October 2026.