Frequently asked questions

Find the service provider you want, choose a service, an available time and/or a staff member, and confirm the booking. With some providers the appointment is confirmed immediately, while with others a booking request is sent first and you wait for confirmation.

After signing in to Zoyya, you can find your upcoming and past bookings under My appointments.

If the service provider allows rescheduling through Zoyya, you'll see the option next to your appointment. In some cases a change request is sent, and if rescheduling online isn't available, you'll need to contact the service provider.

Open the appointment under My appointments and select Cancel appointment. Whether you can cancel, and the deadline for doing so, depend on each service provider's rules.

If you cancel within the allowed period, Zoyya will show you refund information before you confirm the cancellation. After the cancellation deadline has passed, a refund may no longer be possible. The same applies to funds used from a gift card.

The Zoyya gift card is a gift of a set monetary value that can be used for services at partners in the Zoyya Gift Network. The recipient chooses where, what for and when to use it.

At Zoyya partners that take part in the Gift Network. Before buying, you can search the included partners, services and locations and check where the gift card is valid.

No. If you don't use the full value, the remaining amount stays on the gift card and you can use it later, as long as the gift card is valid. In your vouchers you can see the initial, used and remaining value.

Yes. You can use the remaining value at different partners that accept the Zoyya gift card at the time of use and offer the service you want to use it for.

Sign in to Zoyya, open My vouchers and select Use gift card. Then choose an included partner, a service and a time. Zoyya will link the gift card to your booking.

The validity period is stated with the gift card and shown before purchase. After purchase, you can also check the expiry date in the gift card details under My vouchers.

Yes. You can send the gift card to the recipient digitally, and you can also print the digital version if you want to hand it over in person. If the email with the gift card doesn't arrive, there's no need to buy it again – first check the recipient's address, and contact Zoyya support if needed.

The Zoyya gift card is valid at partners in the Zoyya Gift Network. An individual partner's gift card is issued by a specific salon, studio, clinic or other service provider and is used with that partner, according to the terms stated on the gift card.

Open the gift card under My vouchers, or enter its Zoyya code when booking if that option is available. The gift card can only be applied to the locations and services it is valid for.

Not at the moment. Gift cards on Zoyya are used for services, not for retail products.