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Chocolate Museum Zagreb-December 9, 2021

Why is the sweetest museum in Zagreb using Zoyya app for organizing tours

If you want to learn all relevant facts about the interesting world of chocolate, it's a good idea to visit the Chocolate Museum Zagreb. This sweetest museum in Zagreb is ideal for group tours, family trips with the kinds, but also for gathering with friends or a romantic date with the loved one. In which ever company you decide to visit it, your visit can be organized with the Zoyya app.

It simply simplified our business processes!

"We can see all the booked appointments and who is coming to visit us and when in real time, and it's so much easier to organize guided tours in foreign languages. Zoyya also helps with following epidemiologic measures where it's important to limit the number of groups and visitors."

Simplicity

100%

simpler administration

Speed

50%

faster response time

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Why we introduced Zoyya

"In the beginning, we went for the simplest solution - we entered everything in the notebook. That served its purpose, but also had many flaws. Team communication wasn't fast enough nor in real time. We needed a more effective, more modern solution.

There are several reasons why we decided to use Zoyya, and not some other solution. First of all, we liked the fact that the app was developed locally, which means it also provides local support. There's a real person that you can contact and who will immediately respond if something's not clear or if you need some help.

As I anticipated, introducing Zoyya into our business was also super simple. In matter of three days, from the moment I first found out about the app, till the moment we started actively using it, Zoyya was implemented into our system. Without unnecessary complications or wasting time on a long adoption process that some other solutions have."

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How is Zoyya useful to us

"In the chocolate museum we have a lot of guided tours and workshops, which means we need to have expert personnel at our disposal. Besides guides that speak the needed foreign language, there's aloso a need for a chocoleour.

This is all connected to groups and museum visitors, which requires good organization, especially in today's pandemic circumstances.

Zoyya helps us organize any kind of event. Everyone involved can, at any moment, see all the information they need. Records stay digital and transparent, it's easier to track the number of visitors or popularity of certain days in the week, popularity of certain events. This is all available in Zoyya reports so we can plan what's best for our business and our visitors."

How fast did we get used to Zoyya

"If customers don't accept the application, it cannot be used. I really have to say that, in Zoyya's case, the whole process, from presentation till the first use, went super fast and smoothly.

We had the presentation one day, and within 24 hours the app was adopted to our needs, and 48 hours later we started using it in the Museum.

Although there is the option, there's also no need to install it on our desktop or mobile devices, we can access everything from the browser, which works great for us. Very quickly, our employees adapted to using Zoyya either from installing the app on their phones or laptops, or using it via the browser.

Now, I can see everything in real time and get live feedback. We are super happy with Zoyya."
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What other providers say about Zoyya

We are proud to help providers improve their business and make their jobs easier every day.

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"Thank you for the app that saved my life literally, such a perfect thing 💜! I want to thank you because it's such a good app, our orders are coming in, and I don't even need to answer the phone anymore."

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Natalija Rušovački

Salon manager, Nomasvello

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dedicated to the customer during service

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dedicated to the customer during service

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